Shipping Locations

This shipping policy applies to orders shipped worldwide.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 2 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 8 to 12 business days (Monday to Friday).
• Estimated delivery time: 10 to 15 business days.
• 30 day return policy. You can review our returns policy here.

Brown / 20x10x23cm -$49.99Green / 20x10x23cm -$49.99Black / 20x10x23cm -$49.99

FAQ

Welcome to the American Tote Frequent Asked Questions (FAQ) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

• Handling time: 2-3 business days
• Transit time: 8-12 business days
• Estimated delivery time: 10-15 business days

For more details, please refer to our Shipping Policy

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders worldwide. For more information, please check our Shipping Policy

Question #3: Where is the American Tote located?

Answer: American Tote is a bag and backpack store brand. We proudly offer a curated selection of high-quality bag and backpack products, with shipping available worldwide.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund Policy

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund Policy

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@americantote.com

Question #10: Do you ship internationally?

Answer: Yes, we currently ship worldwide.

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy

Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

Contact Information:

Store Name: American Tote
Address: P.º de Alabarderos, 14 3D, Madrid, 28024 Spain
Email: info@americantote.com
Phone: +34610987229

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1-2 business days.